Terms and Conditions

The following Terms and Conditions and any other rules posted on our Site constitute an agreement between SENSU, INC ("H.LORENZO", "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the H.LORENZO website, related micro- sites accessed through the URL http://shop.hlorenzo.com, related domain names, and any other website or micro-site of H.LORENZO.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. If you are under 18, you must let your parent or guardian know about H.LORENZO's Privacy Policy before you register to use this Site or any of this Site's services.

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please update your account immediately. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify H.LORENZO immediately of any breach of security or unauthorized use of your account. Although H.LORENZO will not be liable for your losses caused by any unauthorized use of your account, you may be liable for H.LORENZO’s losses or others due to such unauthorized use.

ELIGIBILITY TO PURCHASE

The purchase of merchandise through SENSU, INC ("H.LORENZO") is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of California.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The Site is available only to individuals and others who meet the H.LORENZO terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to H.LORENZO, and who have authorized H.LORENZO to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. H.LORENZO reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where H.LORENZO feels necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

ORDERS

All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

H.LORENZO offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once designer stock has been delivered to H.LORENZO. Your rights regarding advance purchase are the same as those for any other purchase at H.LORENZO. Please email orders@hlorenzo.com for pre-orders.

Items received into stock may be pre-allocated to satisfy advance payment orders and customers making advance payments will receive items in priority to customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to your credit/debit card upon being advised that merchandise has become unavailable. Advanced or custom order production times may vary, estimation of which are not the responsibility of H. Lorenzo.

PRICING POLICY

Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, sales tax will only be charged on orders shipped in California. No other tax or import duty will be applied to orders shipped within the USA.

All prices and offers remain valid as advertised from time to time. The US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

Product prices are set when the product arrives in store using the currency exchange rates at the time of arrival.

Customers purchasing from a country served as DDP and DDU will incur relevant import duty and tax. These costs are not included in the final purchase price.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and H.LORENZO will be perfected when we dispatch the goods to you at which time you will receive a second email containing your tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in the State of California, USA, and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

SHIPPING

Domestic shipping is free for all non-sale items via UPS ground, domestic UPS 2nd day above $500. International shipments for non-sale merchandise above $500 are free via UPS Expedited. It is illegal to declare lower values or the items as gifts as per international import regulations.

PAYMENT

Payment can be made by Visa, MasterCard, American Express, Discover, JCB cards, and any other methods which may be clearly advertised on the site from time to time. We also accept Paypal payments, the account must be a Verified Paypal Account for immediate shipping. H.LORENZO will only ship to the Verified Paypal Account Address. Payment will be debited and cleared from your account upon completion of the packing of your order by H.LORENZO. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

If the issuer of your credit/debit card refuses to authorize payment to H.LORENZO, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will not charge you for the item or any taxes, shipping or handling charges.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

RETURNING YOUR PURCHASE

If for any reason you are not satisfied with your order the item(s) can be returned within 7 days of receiving your order for a refund (on all non-sale items) or store credit. Store credit will be valid for one year and return shipping is not covered by H.LORENZO

To arrange a return please email info@hlorenzo.com

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Our address for all returns is H.LORENZO Returns 909 S. Westmoreland Ave., Los Angeles, CA 90006

Items should be returned new, unused, and with all H.LORENZO and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.  Items sent back without attached return tags will not be accepted under any circumstance.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

All AITOR THROUP pieces are final sale with no returns or exchanges.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including H.LORENZO Software and all HTML and other code contained in this Site, shall remain at all times vested in H.LORENZO and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by H.LORENZO and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices), which may be affixed to or contained within the Site.

You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.

THIRD PARTY

We may include hyperlinks on this Site to other websites or resources operated by parties other than H.LORENZO, including advertisers. H.LORENZO has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

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